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Customer Service Experience

1832 Views 5 Replies 5 Participants Last post by  bigkracka
So I get my new 9mm today (ordered perfectly from Bud's Guns @$399), get it home, pull out the magazine, and notice that it is stamped ".40 S&W .357"... Hmmm... holes in side only go up to 15 rds... Hmmm....

Spare mag is labelled 9mm, capacity 17 rds...

So I call customer service, and explain it. They will send a new magazine, and if I return the .40 (they said I could keep it--give it away, or whatever) they will send me another 9mm mag...

Shouldn't have happened, but they are making it right, and one better...

I got a hold of someone at 7:30 pm EDT--don't know if they stay open for west coast time zone, but still surprised to find someone there on Fri night...

Tomorrow comes the fun!!
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I'll give you $20.00 for that magazine... just cause I'm a good guy! LOL..

PM me if you are interested.

S&W Customer Service rocks!

When I got my M&P 40 it came with 2 small backstraps and 1 large (no medium). I called them the day I bought my gun and one week later it arrived in the mail.
Sorry, sent it back to S&W for another 9mm mag (free)...
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The two times I've called they were extremely helpful.
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