[moshooter]

Hey All,



I got my gun back from S&W today. As a recap I sent in the gun about two weeks ago following the discovery of a fractured ejector. They replaced the ejector without issue. However, they did not return the mag I sent with the gun and put a slice in my soft sided case. It appears they used a razor to open the UPS box I sent. I called and they are sending me another mag, but did not offer to replace the soft sided case. It did not cost much, but I was a little annoyed that they did not step up to the plate. I could push the issue, but its not really worth my time.



For some reason I thought they would include an additional mag for my trouble instead of forgetting to return my own.



Oh well.

 

[jtaliani]

That is unfortunate but they do request that only the pistols are sent (no mag., case, etc.). Hopefully everything will work out.

 

[TOF]

The instruction manual (page 31) states: "When returning pistol, please include all magazines ensuring they are unloaded; they are important to the proper function of the handgun."

:?

The person I talked to did not say what to send.

I sent one mag with my 9MM. Hope I get it back.

 

[anti-torsion]

Well just give them a call, Im sure the mother ship can figure something out

 

[jtaliani]

The instruction manual (page 31) states: "When returning pistol, please include all magazines ensuring they are unloaded; they are important to the proper function of the handgun."

:?

The person I talked to did not say what to send.

I sent one mag with my 9MM. Hope I get it back.

Good to know, thanks.

My comment was simply based on personal experience. The person to whom I spoke requested specifically that I only send the pistol back. Either way, I'm sure it was a fluke situation. In the end, I have full confidence that Smith will make it right with minimal inconvenience.

 

[HeedJSU]

The Smith return page asks specifically for the gun to be shipped in the hard plastic case with all the magazines included.....



I sent both magazines with my pistol and it was returned with a 3rd, free of charge. seems to be a trend with Smith.



Justin

 

[moshooter]

Not really a trend if I didn't get any magazines back.

 

[Walker]

Not really a trend if I didn't get any magazines back.

Well, to be honest thats a $40.00 bill, so you're damned skippy I want my magazine back... :wink:

 

[zenner22]

I sent a Walther PPK back to S&W due to a frame issue. I sent it in the original box but took out the misc stuff. Just the pistol and the 2 mags that came with it.



Got it back a few weeks later, perfectly repaired.



But they only gave me back one magazine.



I called them up and they sent me one. Took a month or so because they were out of stock at the time.