[itr674]

I sent a letter two weeks ago to SW customer service and have not received a response--am I expecting to much to soon?

 

[choochboost]

You wrote a letter? What's that?



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[YukonGlocker]

What was the letter about?



E-mail responses usually take 2-3 days.

 

[vallhawke]

Yup my email was replied to after a couple of days.

 

[LegalRaptor]

I sent an email to Customer Service on 2/28/07 and received a response on 3/2/07. Never tried snail mail!

 

[Arizona Smithshooter]

I always get a quick response by E-mail. Their E-mail address is: [email protected]

Sent one last night as a matter of fact, will see when they respond.

 

[watsoncb]

S&W Letter

I have sent in history requests to S&W and ordered parts by snail mail. On average the turn-a-round time was about 6 to 8 weeks.

 

[itr674]

Letter in reference to converting a non-mag-disconnect to a mag-disconnect.



- Email on subject was answered saying SW would do it for minimum charge, but email guy was not allowed to give a quote.



- Phone call on subject was answered saying that SW executives are discussing whether or not they should convert non-mag-disconnect to a mag-disconnect because of product coding issues.



- So, I wrote a letter seeing if there would be a third answer...

 

[Walker]

My email response was within days...



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[LockNLoad]

Letter in reference to converting a non-mag-disconnect to a mag-disconnect.



- Email on subject was answered saying SW would do it for minimum charge, but email guy was not allowed to give a quote.



- Phone call on subject was answered saying that SW executives are discussing whether or not they should convert non-mag-disconnect to a mag-disconnect because of product coding issues.



- So, I wrote a letter seeing if there would be a third answer...

Try doing a "Second Request" letter. This time send it certified. Close your letter by saying "a response is appreciated and requested"



You may get a faster response.

 

[ysued]

Letter in reference to converting a non-mag-disconnect to a mag-disconnect.



- Email on subject was answered saying SW would do it for minimum charge, but email guy was not allowed to give a quote.



- Phone call on subject was answered saying that SW executives are discussing whether or not they should convert non-mag-disconnect to a mag-disconnect because of product coding issues.



- So, I wrote a letter seeing if there would be a third answer...

So, you want a mag Disconnect??



You should have asked here first!!





I have one you can have.

 

[itr674]

ysued--you have a 40c with a mag-disconnect? If you have a SW product coded 40c with the mag-disconnect -- do you want to trade???



I know I can order the parts and I can convert it myself, but I would rather SW do it so there is no problem, what so ever, if I have future problems...

 

[ysued]

ysued--you have a 40c with a mag-disconnect? If you have a SW product coded 40c with the mag-disconnect -- do you want to trade???

No, I have the Mag Disconnect parts that you can install yourself or have someone like Dan Burwell instal for you.

I know I can order the parts and I can convert it myself, but I would rather SW do it so there is no problem, what so ever, if I have future problems...

I can give you the pasts, the only thing S&W sells is the complete Sear Block, they don't sell the Mag Disconnect parts by themselves.