Toolmaker hit it on the head. Their CS is spotty. Call them and be a PITA. Eventually you will get a CS agent that actually cares and isn't reading off of a script. When asked some CS agents will immediately start with the ammoniated solvent nonsense. "Its in your owners manual to not use an ammoniated solvent like Hoppes 9. - Ammoniated solvents or other strong alkaline solvents, should not be used on any Smith & Wesson firearm."
"OK, I'm talking about the slide which I never use Hoppes 9 on, I use to clean the barrel and use Hoppes Elite to clean the breach face. Then my M&P gets a wipe down with a silicone cloth."
If you talk with another CS agent they will tell you that ammoniated solvent does not apply to Hoppes 9 but that you shouldn't use it on nickel plated guns but anything that's black is fine. This from a long time S&W employee, "I use Hoppes 9 on everything but but silver guns and haven't had a problem in 40 years. There isn't enough ammonia in Hoppes to hurt anything."
One time I had to Email over an invoice that showed I was the original owner of the gun. When they got that the Fed Ex label was generated immediately.
Call back and escalate it if you get a script reader. Ask for a higher up. If you Email them it will generate a ticket and if the Email response is BS, Email them back with that ticket number. Within a week or two it will automatically get escalated. Keep doing that until they say send it in.
Sometimes you get a decent CS agent and it never comes to this. Sometimes you get a script reader and when you rattle off a bunch of serial numbers and state that you are a loyal customer, you will be surprised how fast their attitude changes. The key is to get them to tell you you to send the gun in on their dime. Once a gunsmith has it and if they have a slide, they will replace it. I would use "When I bought it it was because it was stainless steel because I knew I would be carry it and it would be exposed to the elements. Why is stainless steel RUSTING?"
See if that lights a fire. Keep being a PITA until they say send it in.
They did tell me to send it in. It arrived yesterday 11-15. I finally told the CS that I've owned a Glock since 2000 and carried it the same way, finish worn off in places and no rust issues. I don’t think she appreciated the Glock comparison. I only dropped the Glock card after she pestered me about my gun maintenance.
I have Springfield, Beretta, Sig and Glock and they all required minimum attention and never any issues.
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