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First range visit with new Shield 9 EZ. Had repeat problems with one of the two factory magazines dropping out after first round fired. Other magazine was fine no issues. After returning home and close inspection of both magazines I believe I discovered the problem. Will be contacting S&W after their holiday break. Pictures of both magazines for comparison....
 

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Not uncommon for mags to have an issue. My new shield 2.0 had a bent spring right out of the box. They sent me 2 springs to fix the issue and have a backup. Took 14 days to receive. Just takes a phone call and a little waiting. Mass production does that sometimes. Mags seem to be hit or miss out of the box. Annoying, but they fix it asap. Good customer service for most, occasional complaints from some..... but they’ll take care of it.
 

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Thanks for the reply. Seems obvious to me what the problem is. It will be my first experience contacting CS. We shall see how they chose to proceed.
Thanks again!
 
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